logo

SITE HOME

WHAT ARE YOUR NEEDS?

ABOUT WHELESS-WYATT

PRESENTATION SKILLS

PUBLIC SPEAKING

SPEECH COACHING

EXECUTIVE SHADOWING

SEMINARS AND ADDRESSES

CLIENT REVIEWS

ARTICLES

CONTACT US

   
"There are two types of speakers: those who are nervous and those who are liars."
Mark Twain

Before You Hit "Send" - E-mail Etiquette & Proper Practices

1. Always consider if an e-mail is really necessary and if it is the right medium for your

message.

2. Send less, receive less.

3. When in doubt, don't.

4. Be succinct. Use short sentences and paragraphs. Use lists

and bullets for clarity. Do not type in all CAPITAL LETTERS.

5. Read the e-mail from your readers' point of view before you send it .

6. Use the subject line to describe the purpose and content of your message .

7. Answer all questions; and pre-empt further questions by anticipating them.
8. Use proper spelling, grammar, and punctuation . Avoid acronyms, and texting-type

abbreviations like OMG or LOL.

9. If you have a brief message ("I will meet you at 9 a.m." or "Thank you"), consider

placing the entire message in the subject line followed by (end of message)

10. Do not get personal. This is business. Stay on the subject.
11. Answer as quickly as possible, while taking the time to be thorough in both your

reading and in your response.
12. Do not attach unnecessary files . Always describe what is attached. Whenever

possible, paste the attachment into the body of the e-mail.

13. Do not overuse the HIGH PRIORITY , URGENT or IMPORTANT notations.
14. Do not use reply-to-all unless everyone needs to see your response.
15. Use the cc (copy) field sparingly, only including those who need to receive the

message. Early in your message, explain to those copied why they are receiving

the message - for info only? or because they are to respond in some way?

16. Use the bcc (blind copy) field when you have multiple addressees to keep their

e-mail addresses private. (It may be a good idea to let your reader know that you

have sent your e-mail to others ..."I am sending this to you and to other clients

because I would like your ideas".

17. Consider that bcc (blind copy) means you wish to keep the fact from your

addressee that you are also sending the message to someone else. Ask yourself if

you should handle the situation differently - What would happen if your addressee

learned of the bcc?